The promise of good research is that it will tell a great story. When we don't understand enough about the industry we are presenting to, or the issues that are important to them, we resort to describing the numbers, and that's simply not good enough.
Everyone in that room walked away feeling like their time had been wasted, and they were right. This was the result of blatant greed on the part of the research agency. If you're not the right person for the job it's better to refer your client to someone else than to butcher the project and taint the reputation of the industry.

4 comments:
That does sound painful.
Could the client also be partially to blame? Did they overlook a lack of industry experience for a cheaper price?
Mike
Mike@MikeMacLeod.net
@Mike
Absolutely! I was a neutral observer in this case, so I don't know what I don't know ... but I think you've nailed it.
-mrh
Next week I will have to present to hundreds of delegates at a conference. I am still looking for inspiration: any great examples of what you think are brilliant presentations out there...?
@Emiel
Two of my faves:
Hans Rosling's amazing stats
Ken Robinson says schools kill creativity
Just browse around on TED.com, I'm sure you'll find plenty of inspiration.
-mrh
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