Paul Worthington says that brands are incompatible with social media because they don't understand themselves well enough to engage in real conversations. Makes sense to me.
I am the growing multitude of people in the Market Research industry who have realized that the status quo is obsolete, and we face a choice between evolution and extinction.
3 comments:
OK, let's get this straight - my sneakers have to "understand themselves".
Yeah right.
@Oswald
Nope. But then again your sneakers probably don't have a Twitter account.
BJ Cunningham (bad name, excellent speaker) has a good message about branding: "Be who you really are".
Not sure many organisations are capable of that. If they were, it would be easy enough to let people tweet in a direct way.
Innocent drinks are a good example of a brand that tweets naturally.
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